The depot reads every message. Name the lane (A–C), cite the route number if you have one, and say what you need. Replies go out during regular U.S. Eastern Time business hours.
Find your route on the routes page — quoting R-03 or R-13 gets a sharper answer than describing the category loosely.
A written reply from the depot, generally within two business days — messages are answered in the order they reach dispatch.
No freight tenders, rate quotes, bookings, or payment requests through this channel — see the Terms of Service.